We understand that sometimes a product may not be the right fit. Our return and refund policy is designed to provide a clear process for handling eligible returns.
Return Window
Unless a different period is stated for a particular product, eligible return requests should generally be submitted within 30 days from the date the order was delivered.
Items returned under the standard return process should generally be:
- Unused.
- In their original condition.
- Returned with original packaging where applicable.
- Accompanied by valid order information.
Products that cannot reasonably be returned due to their nature may be excluded where permitted by applicable law.
Requesting a Return
Please contact us through the support method available on the website before sending your item back.
Your return request should include your order number and enough information for us to identify the item and understand the reason for the return.
Additional information or photographs may be requested when necessary.
Return Instructions
If your return is approved, you will receive instructions regarding where and how to send the item.
Please do not send merchandise to an address that has not been provided or confirmed for your return.
Customers may be responsible for return shipping costs in situations such as a change of mind, unless otherwise stated or required by law.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible.
We may request photographs or other evidence to help determine what happened.
Depending on the circumstances, we may provide a replacement, refund, repair, or another appropriate remedy.
Refunds
Returned products will generally be reviewed after they are received.
If the return is approved, the refund will normally be issued to the original payment method.
The time required for the refund to appear in your account depends on the payment provider and financial institution.
Partial Refunds
Where permitted by law, a refund may be adjusted if a returned product is not in the condition required under the applicable return terms.
Any such decision will take into account the circumstances and applicable consumer protection requirements.
Exchanges
If you would prefer an exchange, please mention this when submitting your return request.
Exchanges depend on product availability and may not be available for every product.
Order Cancellation
If you wish to cancel an order, contact us as quickly as possible.
Once an order has entered fulfillment or has been dispatched, cancellation may no longer be possible. In such cases, an eligible return may be available after delivery.
Statutory Rights
Nothing in this policy is intended to remove or restrict any consumer rights, guarantees, warranties, cancellation rights, or remedies that cannot legally be excluded.
This policy may be updated periodically to reflect changes in our operations or applicable requirements.